Frequently Asked Questions

No, being present is not required, but you can decide whether or not you want to be present when maintenance is working in your home.

The upfront costs when signing a lease typically include the security deposit, first month's rent, and any applicable fees such as application fees or pet deposits. It's important to inquire with the leasing office about the specific upfront costs associated with your lease agreement.

If you find yourself unable to fulfill your lease agreement, please reach out to the leasing office for specific information and assistance.

To pay your rent online, you can typically log in to the resident portal provided by the apartment community. Once logged in, navigate to the "Payments" or "Rent" section where you can set up automatic payments or make a one-time payment using a debit card, credit card, or bank account. If you're unsure how to access the resident portal or make online payments, you can contact the leasing office for assistance.

Yes, our community offers a referral bonus. Please contact the leasing office for specific details and terms.

You'll be required to submit a new rental application and pay a new security deposit, along with the application fee.

No, subletting is not allowed in our apartment community.

Before or at move-in, every resident must provide proof of renters insurance and confirm that an electric account is set up for the apartment. The electric account can be in your name or a roommate's name.

Please provide current vaccination records, including proof of rabies vaccination, and a photo of your pet.

Please provide a valid ESA letter along with your animal's current vaccination records and a photo.

If you've submitted all required documents ahead of time, bring your photo ID. If anything is still outstanding (proof of insurance, electric account confirmation, or pet or ESA documentation), bring it with you, since it must be provided before you can move in. 

Our mass move-in date changes slightly each year. It is usually the Monday before the start of fall quarter, which typically falls in mid-September. We'll confirm the exact date with you ahead of time.

If units are available after mass move-in, you can choose the move-in date that works best for you. Contact the leasing office to coordinate.

We ask that all residents complete a Notice to Vacate before moving out. It helps us plan for your departure. Residents who have not renewed their lease by January 1 will also receive a non-renewal letter from our team.

Pre-move-out inspections take place in June. During the inspection, our team walks through your apartment with you and provides several documents to help you prepare.

You'll receive the cleaning charge sheet from your lease agreement, a recommended cleaning checklist, and a move-out guidelines document.

The guidelines explain how to end or transfer your electric account, your lease end date, furniture and bulk item disposal, accelerated rent, and how to provide a forwarding address.

Review the cleaning charge sheet and use the recommended cleaning checklist provided at your pre-move-out inspection. Completing each item on the checklist before you return your keys is the best way to limit charges.